Free Worldwide Shipping 
Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Victoria's Vogue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://victoriasvogue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The colors are so vivid and great! Exactly as shown! I love it! Thank you!
Backpack as well made-though in some places visible stitching, as if have the something unstitch, but fortunately all OK. Besides backpack cute and comfortable to wear. Gratisowy keychain tragedy, but this not wliczam for evaluation
The backpack came as in the picture, the quality is good. Took 45 days.
I like thank you
Sewn neatly. The coloring is brighter than it came out in the photo. There is a sharp smell, but I think it will fade quickly. The straps are thick, the entire sling with a decor of artificial leather.
...
Great is very safe and comfortable to wear the only bad thing in the previous one I bought broke my shoulder hang handle. But it's very cool and I like it very much
i loved it. the product is same as descirbed by store in the description. very happy. will order more.
Very nice bag with several side and back pockets.
Merci... Thanks
To Kazan, the backpack arrived in 2 weeks. I bought 930 rubles. Got it at the post office. In the photo, it looks blue but in fact it is dark green. I tried to photograph, but in the photo it turns out blue. The rest corresponds to the description-an additional strap and a keychain with the image of a bear on the spot. As a gift put an elastic band.
It's nice and the quality is ta quite well, thank you.
Additionally is strap as for handbags and key chain. Color consistent with pictures on offer.
A good backpack, but it is not necessary to load strongly-when it was maximally filled with a little cloth broke along the seam (
Thank you for the fast delivery! I was so surprised when it came so fast! The bag is really great and very comfortable! Thank you!!!!!
muy buen producto es como se observa en la página
Very pretty