Below FAQs are some common concerns of our clients before purchasing, if you have other questions, please just send it to email@example.com
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?
We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:
Use email address : firstname.lastname@example.org. Write the subject as ‘Changes’. Include your order number. Include the desired changes.
WHY HAVE I ONLY RECEIVED PART OF MY ORDER?
When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package.
WILL I BE CHARGED TAXES UPON RECEIVING MY PACKAGE?
Customers may need to pay import charges upon receiving goods. VICTORIA’S VOGUE does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.
RETURN & REFUNDS
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
* If a product gets damaged or was faulty upon a delivery – we offer 100% refund.
* Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
* To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
* For returns, please email email@example.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
* We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
* Please note that customers are responsible for shipping costs of returned items.
* When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
* If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
More Information on REFUNDS & RETURNS POLICY page.
WHERE CAN I TRACK MY ORDER ?
You can track your order in your email Inbox which will be informed by us，Please allow 1-2 working days for the tracking number to update once your order has been dispatched.
DO YOU SHIP TO MY COUNTRY?
We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons.
Our estimated shipping time for most countries is 2-3 weeks. However, these are only estimates and during peak sessions such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 36-48 hours processing time.We will always provide you with a tracking number with every order.
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, PayPal, almost all credit CARDS